What is WFP? The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency fighting hunger worldwide. In 2012, WFP began a new operation in Lebanon that supports Syrian refugees with the aim of improving their food security conditions. WFP is funded entirely by voluntary contributions, from governments, private companies, organizations and the public. In Lebanon, WFP provides food assistance through the ‘UN electronic card’ / ‘blue card’, primarily for vulnerable Syrian refugees.
How much money will I receive? Since March 2016, WFP has been providing eligible individuals with USD 27 each month. WFP assistance is no longer limited to 5 members per family. Each member will receive US$ 27. However, massive funding constraints in 2015 meant that WFP had to reduce the amount to US$ 21.6. In early 2016, WFP received new contributions from donors and was able to increase the amount to US$ 27 again. WFP aims to provide the maximum assistance to the families which need it the most.
What is the validation exercise? WFP and its partners regularly hold validation exercises throughout Lebanon. The purpose is to ensure that the right people have the right blue e-cards. WFP wants to make sure that the assistance it is giving is reaching the people it is intended for. Everyone entitled to WFP assistance received an SMS in May, June and July explaining when and where their validation exercise was. If your card has not been validated at one of the validation sites, please contact the partner hotline in your area to request for additional information on your particular case.
Why am I not receiving food assistance this month? If you are not receiving food assistance for the month of August, it may be due to one of the following reasons:
oYou did not attend the validation exercise therefore your card was not validated
oYou attended the validation exercise but were not the holder of the ecard/were not matching with the registration certificate therefore your card was not validated
I did not attend a validation exercise. What happens now? If you did not attend a validation exercise, then you need to contact one of the below hotline numbers.
Is the purpose of the validation exercise to remove people from WFP assistance? No. The purpose of the validation exercise is to ensure that the right people have the right blue e-cards. WFP wants to make sure that the assistance it is giving is reaching the people it is intended for. If WFP and its partners determine that a blue e-card is with the wrong household, then you will no longer receive WFP food assistance.
I lost my registration certificate / blue e-card. What should I do? If you lost your registration certificate, you must contact UNHCR immediately (hotline numbers are at the end of this document). If you lost your blue e-card, you must contact the bank immediately on 01-242477 / 03-242477. The bank will deactivate your card and it will be replaced as soon as possible.
Do I benefit from other assistance in case I am not eligible for WFP assistance? Yes – the following services are still available to those most in need by UNHCR and partner organizations, including: health care at reduced cost, educational support, psycho-social support, shelter support, support for basic sanitation facilities, and legal assistance. For more information, approach the community or social centers supported by the Ministry of Social Affairs, UNHCR and other organizations. You can also call the UNHCR hotlines
Why is WFP giving more money (US$ 27) to fewer people? Why doesn’t WFP give more people the previous US$ 21.6 amount? Since 2015, WFP has aimed to give individuals US$ 27 because it knows that US$ 27 is enough for one person to buy enough food for one month.
[Questions about registration] For registration questions, please contact UNCHR or humanitarian partners in your area.
Banque Libano-Française (BLF) hotline:01-242477 / 03-242477
WFP partner hotlines
Save the Children (Akkar): 81-692992
Save the Children (Qobayat): 81-692992
DRC (Tripoli): 70-578125
Mercy Corps (Britel, Baalbeck, Ain, Fakeha and Laboue): 76-126437
ACF (Aarsal, Hermel and Qaa): 71-553131
InterSOS (West Bekaa-Rashaya): 78-975251
World Vision (Central Bekaa): 70-156482 - 76-892282
PU-AMI (Beirut, Mount Lebanon): 70-215900 - 03-105294
ACF (Saida, Sour, Jezzine): 76-147916 - 78-889085
SHEILD (Nabatieh, Marjaayoun, Bint Jbeil, Hasbaya): 71-126484 - 07-350924
Beirut/Mount Lebanon: 01-849201 (Monday to Friday 8:30am-4pm)
Bekaa: Protection 76-611811 (Monday to Friday 8am-4pm)
North: 71-911496 (Monday to Friday 8:30 am-4:30 pm)
South: 76-500370 (Monday-Friday 8:30am-4pm)
UNHCR Reception Centres
Akkar: Appointments at the Tripoli centre.
Beirut/Mount Lebanon: In person, in Ramlet El-Baida, Dr. Philippe Hitti St. - behind Spinney's Supermarket, Beirut, Monday to Friday 8am - 2pm.
Bekaa: Zahle highway, near Kaysar Ata Ice Cream (Zahle). No appointments in person. Call 08-930468, Monday to Friday 8am- 4pm.
South: In person, in Villa Krischt, Al Hosh, in Tyre, Monday to Friday 8am - 2pm, or call for an appointment at 76-500380, Mon-Fri 8:30am- 4pm.
Tripoli: In person, next to Rachid Karame Exhibition Centre in Tripoli, Monday to Friday 8am - 2pm.