Q&A on World Food Programme (WFP) Validation and Ecard Loading


What is WFP?

  • The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency fighting hunger worldwide. In 2012, WFP began a new operation in Lebanon that supports Syrian refugees with the aim of improving their food security conditions.
  • WFP is funded entirely by voluntary contributions, from governments, private companies, organizations and the public.
  • In Lebanon, WFP provides food assistance through the ‘UN electronic card’ / ‘blue card’, primarily for vulnerable Syrian refugees.

  • How much money will I receive?

  • Since March 2016, WFP has been providing eligible individuals with USD 27 each month. WFP assistance is no longer limited to 5 members per family. Each member will receive US$ 27.
  • However, massive funding constraints in 2015 meant that WFP had to reduce the amount to US$ 21.6. In early 2016, WFP received new contributions from donors and was able to increase the amount to US$ 27 again. WFP aims to provide the maximum assistance to the families which need it the most.

  • What is the validation exercise?

  • WFP and its partners regularly hold validation exercises throughout Lebanon. The purpose is to ensure that the right people have the right blue e-cards. WFP wants to make sure that the assistance it is giving is reaching the people it is intended for.
  • Everyone entitled to WFP assistance received an SMS in May, June and July explaining when and where their validation exercise was.
  • If your card has not been validated at one of the validation sites, please contact the partner hotline in your area to request for additional information on your particular case.

  • Why am I not receiving food assistance this month?

  • If you are not receiving food assistance for the month of August, it may be due to one of the following reasons:
  • oYou did not attend the validation exercise therefore your card was not validated

    oYou attended the validation exercise but were not the holder of the ecard/were not matching with the registration certificate therefore your card was not validated

    I did not attend a validation exercise. What happens now?

  • If you did not attend a validation exercise, then you need to contact one of the below hotline numbers.

  • Is the purpose of the validation exercise to remove people from WFP assistance?

  • No. The purpose of the validation exercise is to ensure that the right people have the right blue e-cards. WFP wants to make sure that the assistance it is giving is reaching the people it is intended for.
  • If WFP and its partners determine that a blue e-card is with the wrong household, then you will no longer receive WFP food assistance.

  • I lost my registration certificate / blue e-card. What should I do?

  • If you lost your registration certificate, you must contact UNHCR immediately (hotline numbers are at the end of this document).
  • If you lost your blue e-card, you must contact the bank immediately on 01-242477 / 03-242477. The bank will deactivate your card and it will be replaced as soon as possible.

  • Do I benefit from other assistance in case I am not eligible for WFP assistance?

  • Yes – the following services are still available to those most in need by UNHCR and partner organizations, including: health care at reduced cost, educational support, psycho-social support, shelter support, support for basic sanitation facilities, and legal assistance.
  • For more information, approach the community or social centers supported by the Ministry of Social Affairs, UNHCR and other organizations. You can also call the UNHCR hotlines

  • Why is WFP giving more money (US$ 27) to fewer people? Why doesn’t WFP give more people the previous US$ 21.6 amount?

  • Since 2015, WFP has aimed to give individuals US$ 27 because it knows that US$ 27 is enough for one person to buy enough food for one month.

  • [Questions about registration]

  • For registration questions, please contact UNCHR or humanitarian partners in your area.

  • Contacts:

    Banque Libano-Française (BLF) hotline:01-242477 / 03-242477

    WFP partner hotlines

    North Lebanon

    Save the Children (Akkar): 81-692992

    Save the Children (Qobayat): 81-692992

    DRC (Tripoli): 70-578125


    Mercy Corps (Britel, Baalbeck, Ain, Fakeha and Laboue): 76-126437

    ACF (Aarsal, Hermel and Qaa): 71-553131

    InterSOS (West Bekaa-Rashaya): 78-975251

    World Vision (Central Bekaa): 70-156482 - 76-892282

    South/Beirut/Mount Lebanon

    PU-AMI (Beirut, Mount Lebanon): 70-215900 - 03-105294

    ACF (Saida, Sour, Jezzine): 76-147916 - 78-889085

    SHEILD (Nabatieh, Marjaayoun, Bint Jbeil, Hasbaya): 71-126484 - 07-350924

    UNHCR Hotlines

    Beirut/Mount Lebanon: 01-849201 (Monday to Friday 8:30am-4pm)

    Bekaa: Protection 76-611811 (Monday to Friday 8am-4pm)

    North: 71-911496 (Monday to Friday 8:30 am-4:30 pm)

    South: 76-500370 (Monday-Friday 8:30am-4pm)

    UNHCR Reception Centres

    Akkar: Appointments at the Tripoli centre.

    Beirut/Mount Lebanon: In person, in Ramlet El-Baida, Dr. Philippe Hitti St. - behind Spinney's Supermarket, Beirut, Monday to Friday 8am - 2pm.

    Bekaa: Zahle highway, near Kaysar Ata Ice Cream (Zahle). No appointments in person. Call 08-930468, Monday to Friday 8am- 4pm.

    South: In person, in Villa Krischt, Al Hosh, in Tyre, Monday to Friday 8am - 2pm, or call for an appointment at 76-500380, Mon-Fri 8:30am- 4pm.

    Tripoli: In person, next to Rachid Karame Exhibition Centre in Tripoli, Monday to Friday 8am - 2pm.