Q&A related to the ‘reduction of shelter assistance in refugee settlements in Lebanon’

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02.06.2017

1. I heard that there will be a reduction of shelter assistance for refugees in 2017. Is it true?

Yes. From May 2017, UNHCR and partners will reduce the regular shelter assistance that was previously provided to refugee living in settlements in Lebanon.

This means that shelter assistance will not be provided to everyone. Families will be prioritized for assistance based on their shelter conditions and specific needs.

2. Why is shelter assistance being reduced?

Financial resources are limited in proportion to the number of Syrian refugees currently in the Lebanon; assistance must be prioritized to cover essential needs to those who are in most vulnerable conditions.

3. How will UNHCR and partners determine who will be receiving the shelter assistance?

Humanitarian workers will conduct assessment visits in the settlements on ongoing basis from May until September 2017.

These workers will only assess the shelter conditions and the vulnerability of the refugee families. The shelter condition will determine if you and your family are eligible for shelter assistance. Humanitarian workers will assess mainly, but not solely, the condition of the shelter roof, external walls, internal partitions and overall structural integrity.

Please note that the workers will not be able to know during the assessment if families are eligible for shelter assistance.

4. How will my family and I know if we will be eligible for shelter assistance?

Humanitarian workers will contact you directly by SMS after the assessment to advice as to whether you and your family will receive shelter assistance or not.

If you changed your phone details please inform UNHCR by calling 01594250 Monday to Friday 8am until 5pm or any of the hotlines at the end of this document.

5. What is the shelter assistance?

Not every eligible family will receive the same shelter assistance. The assistance consists in a ‘shelter repair kit’ and depending on the level of vulnerability of the family identified by UNHCR and partners, you may receive the following:

- Plastic sheeting

- A combination of timber/plywood, plastic sheeting and a toolbox

- A more comprehensive package to build a shelter for the most in need only

6. Will refugees newly arrived in Lebanon receive the shelter ‘kit’?

If you and your family recently arrived to a settlement in Lebanon, you will be visited by humanitarian workers who will conduct an assessment of your situation and determine if you are eligible to receive shelter assistance (same as Q3).

Please inform the humanitarian workers of your arrival by calling any of the hotlines mentioned at the end of this document.

7. Will refugees being evicted receive the shelter ‘kit’?

If you and your family are evicted, you are required to carefully dismantle and transport your shelter materials to your new location/settlement.

Once you have rebuilt your shelter, humanitarian workers will come to assess your situation to determine if you are eligible to receive shelter assistance.

Please inform the humanitarian workers in case you have received an eviction notice or you are evicted by calling any of the hotlines mentioned at the end of this document.

8. Will shelter assistance be provided if there is an emergency?

Yes. If there is an emergency, such as for example an eviction, fire, collapse due to heavy rain/snow or other disaster, shelter assistance will be provided based on an emergency assessment that the humanitarian workers will conduct.

For any additional information you can call any of the following numbers:

Beirut/Mount Lebanon

INTERSOS - 81315252/71172653 (Monday to Friday 7am-5pm)

PU-AMI - 71004899 (Monday to Friday 7am-5pm)

Bekaa

MEDAIR - 79109863 (Monday to Friday from 9am to 4pm)

SCI - 81700202 (Monday to Friday from 9am to 4pm)

UNHCR - 76611811 (Monday to Friday 8am-4pm)

North

DRC - 76458578 (24h/7)

Solidarities - 70066589 (24h/7)

Concern WW - 70814202 /78879293 (24h/7)

PU-AMI – 79105528 (24h/7)

UNHCR - 71911496 (Monday to Friday 8:30am to 4:30pm)

South

CISP - 76683387 (Monday to Friday 7am-5pm)

PU-AMI - 76442383 (Monday to Friday 7am-5pm)

UNHCR - 76500370 (Monday-Friday 8:30am-4pm)