Q&A

Shelter

For recent information and Q&As see News
If you changed your phone number, please call 01-594250 to update your phone number

Showing {begin, number}-{end, number} of {totalCount, number} {totalCount, plural, one{item} other{items}}.
Q1: I just arrived from Syria and I need a place to stay, who can help me?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Lebanese Returnees
add_circle_outline remove_circle_outline

Current capacity is very limited, and only few families found to be most in need will receive “a place to stay” from organisations (see Annex in Shelter section for shelter organisations’ hotlines); more families will instead receive some other type of support once they have found a place to stay on their own.

Locations: National
Q2: Will I have to pay for the shelter?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Lebanese Returnees, All Registered Refugees and asylum seekers
add_circle_outline remove_circle_outline

Services from major international humanitarian organisations are free of charge. You should make sure you understand the terms of any shelter you may receive, and contact the humanitarian organisation if you think there is a problem.

Locations: National
Q3: Do I have to register with UNHCR?
Applies to: Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
add_circle_outline remove_circle_outline

Registering with UNHCR is recommended but is not compulsory. It is a choice for each person. Some humanitarian support is only available to registered people; some support is available without registration.

Locations: National
Q4: What kind of shelter support do organisations provide?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Lebanese Returnees
add_circle_outline remove_circle_outline

There are different kinds of support from different organisations (see Annex in Sheltersection for shelter organisations’ hotlines). They may provide you temporary shelter or room in a building or they may relocate you to a collective shelter or assist you with different kind of shelter supplies.

Locations: National
Q5: Will I automatically receive the assistance upon arrival?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Lebanese Returnees, All Registered Refugees and asylum seekers
add_circle_outline remove_circle_outline

Not necessarily, and probably not very quickly. It depends on organisations’ conditions and procedures and the rapidity of response/assistance also depends on the capacity of the shelter partner. In general those found to be most in need are the most urgent to be assisted. If you have just arrived to Lebanon you should contact the nearest organisation for specific support: different organisations for registration, hygienic supplies, and shelter.

Locations: National
Q6: Does housing assistance include meals and furniture?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Lebanese Returnees
add_circle_outline remove_circle_outline

No.

Locations: National
Q7: Do I have to pay to be assessed and/or visited by humanitarian organisations?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Lebanese Returnees
add_circle_outline remove_circle_outline

All humanitarian organisations provide their services free of charge. Do not give money in return of services provided by humanitarian organisations to anyone.

Locations: National
Q8: How long can I stay at this shelter?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Lebanese Returnees
add_circle_outline remove_circle_outline

It depends on the project conditions. Your stay at the particular shelter depends on many different factors like shelter type, your family situation, organisation capacity and agreement with your landlord.

Locations: National
Q9: Is anyone going to share the shelter with me?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
add_circle_outline remove_circle_outline

Possibly, it depends on your family size and composition, and on the shelter available. Humanitarian organisations try to give a family a space to themselves whenever possible, taking into consideration your family privacy and safety. Most likely you will be asked to share toilets and bathrooms, and kitchens.

Locations: National
Q10: If there is more than one family sharing living space (be it a tent, unfinished house or garage) how are the supplies distributed and shared?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
add_circle_outline remove_circle_outline

It depends for the shelter condition; if the supplies are not enough for the shelter we can make a proper agreement with the head of the families.

Locations: National
Q11: What are the contents of the weatherproofing supplies? And the new arrival/full shelter supplies?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
add_circle_outline remove_circle_outline

Shelter supplies consist of Timber, Plywood, Tarpaulin, clear plastic sheeting and box of tools to fix the shelter/settlement. The quantity provided is enough to support existing tents. Shelter supplies for new arrivals in Lebanon consist of exactly the same items as weather-proofing but the quantity is enough to set up temporary shelter.

Locations: National
Q12: We have water and sanitation issues? What kind of assistance do you provide?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
add_circle_outline remove_circle_outline

If you live in an ‘informal settlement’: - Water trucking, water supply from boreholes and municipality connections - Water treatment through supply of aquatabs, water filters and water testing. In sanitation we construct toilets, distribute hygiene supplies and Baby supplies, garbage bins and support municipality in garbage collection services (see annex in WASH section).

Locations: National
Q13: There is a risk of flooding in our shelter/settlement, what kind of assistance do you provide?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
add_circle_outline remove_circle_outline

If already flooded, contact UNHCR or shelter organisation and they might be able to provide a temporary alternative shelter, pending availability, while the flooding is resolved (See Annex in Washsection for WASH organisations’ hotlines).

Upgrading the ground level is possible, depending on the availability of financial resources.

Locations: National
Q14: We have people with disabilities in our shelter/settlement. Do you provide any specific rehabilitation? What other humanitarian organisation can we contact?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
add_circle_outline remove_circle_outline

Humanitarian organisations take disabilities into consideration. Depending on the organisations, families with cases of disabilities, if assisted, would be provided with suitable shelter conditions and specifications. You can also contact other organisations that provide other assistance for cases of disability (See Annex in Sheltersection for rehabilitation services).

Locations: National
Q15: We are renting houses and the prices are increasing. Can you help us to cover the rent?
Applies to: Registered Syrian Refugees, Palestine Refugees from Syria, Lebanese Returnees
add_circle_outline remove_circle_outline

If your family is supported with an organisation that covers part or full of your rent and signed a specific contract with your landlord you have to contact this organisation representative (seeAnnex in Sheltersection for the hotlines of the shelter organisations doing cash for rent). Please note that only families who are found to be most in need will be entitled to receive that type of support.

Locations: National