Q&A

Shelter

For recent information and Q&As see News
If you changed your phone number, please call 01-594250 to update your phone number

Showing {begin, number}-{end, number} of {totalCount, number} {totalCount, plural, one{item} other{items}}.
Q1: How do I get “Cash for Rent” services?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Lebanese Returnees
add_circle_outline remove_circle_outline

Register in municipalities and/or UNHCR so that a house visits can be conducted for a needs assessment (see Annex in Sheltersection for the hotlines of the shelter organisations’ that are doing cash for rent).

Locations: National
Q2: In case of eviction, do you provide a shelter?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Lebanese Returnees
add_circle_outline remove_circle_outline

If your family is supported by an organisation that covers part of or the full rent and signed a specific contract with your landlord you have to contact this organisation representative (see Annex in Sheltersection for the hotlines of the shelter organisations). Please note that only most in need families will be entitled to receive that type of support.

Locations: National
Q3: What is the “Cash for Rent” support? How much money can I get to be able to secure my shelter/accommodation for my family?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Lebanese Returnees
add_circle_outline remove_circle_outline

Every organisation provides different shelter support. Humanitarian organisations that provide “Cash for Rent” support also have limits to their capacity. You need to contact each organisation for more information.

Locations: National
Q4: When will I get the “Cash for Rent”? I didn’t receive it in the last month.
Applies to: Registered Syrian Refugees, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
add_circle_outline remove_circle_outline

Refer to the humanitarian organisation that provided you this service. Distributions are based on organisations’ selection conditions, assessments, regions of coverage, and limited financial respources. If you are receiving benefits and your assistance gets terminated, the humanitarian organisations will inform you of the discontinuity. Sometimes rents are given in the following months; if the family didn’t get the cash for rent of February, they will get in March the payments of February and March.

Locations: National
Q5: How can we receive labor assistance if we are not able to put up the shelter supplies ourselves?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
add_circle_outline remove_circle_outline

Discuss this issue with the organisation providing the supplies.

Locations: National
Q6: If I receive shelter supplies from one humanitarian organisation would this affect the eventual opportunity to have a rehabilitation contract with other humanitarian organisations?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Lebanese Returnees
add_circle_outline remove_circle_outline

Not necessarily.

Locations: National
Q7: Why do you ask us so many questions that are not related to our housing conditions? Why are humanitarian organisations coming to our settlements, taking photos, asking many questions, and not returning?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
add_circle_outline remove_circle_outline

We are trying to understand your needs to be able to assist you in the best possible way and to refer your case to other sectors or humanitarian organisations in case you are in need of any other type of assistance. In general, a limited capacitiy signifies that only those found to be most in need will be prioritized.

Locations: National
Q8: I missed the distribution, how can I get my items?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Lebanese Returnees
add_circle_outline remove_circle_outline

Contact directly the organisation that provided the assistance/distribution.

Locations: National
Q9: Do the supplies belong to the house owners or the family assisted?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
add_circle_outline remove_circle_outline

The ownership of the supplies varies according to the organisations’ procedures and rules. Usually, the household items such as mattresses, blankets, filters will be owned by the family assisted. If the supplies are part of rehabilitation it will be granted to the owner only when it is used by the assisted family according to agreements reached.

Locations: National
Q10: My family cannot afford to pay even the lowest rent, how can you help me?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Lebanese Returnees
add_circle_outline remove_circle_outline

If you are not able to pay your rent you can apply for support to UNHCR or humanitarian organisations that provide such support. They should be able to either support your family or advise you on different availabilities to protect your family and secure shelter. To such other options would be relocations to cheaper accommodation, Collective Centres or Informal Settlement.

Locations: National
Q11: My family has been granted assistance for Cash for Rent support but recently the organisation lowered the support. Why?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Lebanese Returnees
add_circle_outline remove_circle_outline

There are different reasons why the organisation has to take such difficult decision. One of them may be that there is not enough money to be able to support all families in need. To receive the most accurate answer you should contact the organisation that supports your family.

Locations: National
Q12: My daughter (or any other relative) and her family will be coming from Syria in a month. Can we reserve assistance for them?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Lebanese Returnees
add_circle_outline remove_circle_outline

Unfortunately this is not possible. No assistance can be given without certifying the presence of the family, and without assessing their needs. But when she arrives she is can call the shelter hotlines.

Locations: National
Q13: In case there is infrastructure that requires maintenance where I live, whom do I report this to?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Lebanese Returnees
add_circle_outline remove_circle_outline

In order to improve quality of assistance and to ensure your concerns are known and taken in to consideration, committees have been established where you live. The representatives from these committees are people who live with you in the same area. Report any cases of infrastructure maintenance to the respective committee that would liaise with the collective site management agency for necessary action.

Locations: National