UNHCR Reception Centres

Beirut/Mount Lebanon:

-In person: Ramlet El-Baida, Dr. Philippe Hitti St., behind Spinney's Supermarket Beirut (Monday to Friday 8:00 - 14:00)

-Over the phone: 01-820848 for Information and Appointments (Monday to Friday 7:00 - 17:00)

Bekaa:

-In person: Zahle highway, near Kaysar Ata IceCream, Zahle (Monday to Friday 8:00 - 16:00)

-Over the phone: 76-611811 for Information / 08-930468 for Appointments: (Monday to Friday 8:30 - 16:00)

North:

-In person: Next to Rachid Karame Exhibition Centre, Tripoli (Monday to Friday 8:00 - 14:00)

-Over the phone: 71-911496 for Information (Monday to Friday 8:00 - 16:00)

South:

-In person: Villa Krischt, Al Hosh, Tyre (Monday to Friday 8:30 - 16:00)

-Over the phone: 76-500370 for Information / Appointments: 76-500380 (Monday to Friday 8:30 - 16:00)

Q&A

Q1: Can I register with UNHCR?
Applies to: Non Registered Syrians
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For the time being, you cannot register with UNHCR. As of 5 May 2015, registration for Syrians has been temporarily suspended until further notice. This follows instructions UNHCR has received from the Government of Lebanon.

At this point, UNHCR registration centre staff will only be collecting some basic information from you such as your name, names of your family members, dates of birth and your current situation in Lebanon, including any vulnerability.

Locations: National
Q2: When will this temporary suspension end?
Applies to: Registered Syrian Refugees, Non Registered Syrians
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UNHCR is working closely with the Government to address the impact of its decision not to allow UNHCR to register anymore.

Locations: National
Q3: Can I still contact UNHCR?
Applies to: Registered Syrian Refugees, Non Registered Syrians
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Yes, and we encourage you to call UNHCR to schedule an appointment. You will be asked some questions over the phone about your name, your family size, your current situation in Lebanon and your date of arrival. After this information is collected, you will be given an appointment to approach UNHCR. Please note that this is not a registration appointment and you will not be given a registration certificate.

Locations: National
Q4: I registered before May 5. What is the purpose of the UNHCR registration document?
Applies to: Non Registered Syrians
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The UNHCR Registration Certificate (“UN Paper”) includes your family members’ pictures, dates /places of birth and a file number.

  • It is not a replacement for the residency permit issued by the Lebanese authorities/General Security Office(GSO)
  • It is not a formal identification document
  • It is valid for two years and should be renewed at the UNHCR registration centre in the area where you live (See question 7).
Locations: National
Q5: Is the information I provide to UNHCR shared with any third parties?
Applies to: Registered Syrian Refugees, Non Registered Syrians
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The information you provide UNHCR with, including your photos, is confidential and will not be shared without your consent. In order to allow your information to be shared with humanitarian organisations for assistance or support, you and all adult family members will be requested to authorize in advance by signing at the back of the registration application form.

Locations: National
Q6: Why do I have to renew the registration certificate?
Applies to: Registered Syrian Refugees
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It is crucial to renew the registration. Only this way you will be able to receive support to access services such as health, education and other assistance offered by UN agencies and humanitarian organisation partners. More complete information on your family composition can also be included as well as changes of your address and phone number. If you do not renew the registration certificate, your registration with UNHCR will be cancelled.

Locations: National
Q7: When do I have to renew my registration?
Applies to: Registered Syrian Refugees
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Starting January 2015 the UN Paper will be valid for 18 months. The date of expiry is at the centre left and right side of your registration certificate (“UN Paper”).You should get a renewal appointment one month before the registration expires. The expiry date is written on your certificate. If your Certificate is expired, you will not be able to access services and assistance.

Locations: National
Q8: My registration certificate has already expired, can I renew it now?
Applies to: Registered Syrian Refugees, Non Registered Syrians
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If your registration certificate has expired, you can still approach UNHCR registration centres and take an appointment for the renewal of your certificates for you and your family. UNHCR will then conduct an interview with you and your family and will decide based on the result.

Locations: National
Q9: How do I renew my registration?
Applies to: Registered Syrian Refugees, Non Registered Syrians
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You will need to request appointments for you and your family members. Then you will be interviewed in one of the registration centres based on where you live. All your family members will need to be present with you during the interview for the renewal of the registration. Anyone who is not present will be inactivated.

a) If you live in: Aley, Baabda, Beirut, Chouf, El Metn, Jbeil, Kerswane

You can register at UNHCR Beirut, Ramlet El-Baida, Dr. Philippe Hitti St. behind Spinney's Supermarket

b) If you live in: Baalbeck, Hermel, Rachaya, West Bekaa, Zahle

You can register at: UNHCR Bekaa, Zahle, Zahle Highway, next to Kaysar Ata Ice cream (Zahle)

c) If you live in: Akkar, Bcharre, Batroun, Koura, Minieh-Danniyeh, Tripoli, Zgharta

You can register at: UNHCR North Lebanon, Tripoli, next to Rachid Karame Exhibition Centre

d) If you live in: Bent Jbeil, Hasbaya, Jezzine, Marjaayoun, Nabatieh, Saida, Sour

You can register at: UNHCR South, Tyre, Villa Krischt, Al Hosh

Locations: National
Q10: How do I make an appointment for the renewal of my certificate?
Applies to: Non Registered Syrians
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Appointments can be requested individually at a UNHCR centre the closest to where you live. Only one person from each family is required to make an appointment.

- Mount Lebanon: In person, at the registration centre, Mon-Friday 8am - 2pm

- Tripoli: In person, at the registration centre, Mon-Friday 8am - 2pm

- Tyre: In person, at the registration centre Mon-Friday 8am - 2pm, but also call the appointments hotline Mon-Fri 8:30am- 4pm 76-500380

- Bekaa: No appointments in person; Call hotline number: 08-930468, Mon-Fri 8am- 4pm

- Akkar: Appointments at Tripoli registration centre

Locations: National

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Leaflets & Posters

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NEXtCARE hotlines
Target
All Countries except Syria, All Refugees & Asylum Seekers (except PRS), Non-Registered Syrians, Registered Syrian Refugees
by UNHCR   UNHCR
Adding new born babies to the UNHCR file
Target
Non-Registered Syrians, Registered Syrian Refugees
by UNHCR   UNHCR
GSO decision for Syrian minors to apply for residency permit in Lebanon using a civil extract
Target
All Refugees & Asylum Seekers (except PRS), Non-Registered Syrians, Registered Syrian Refugees
by UNHCR   UNHCR
Poster on Birth Registration
Target
Non-Registered Syrians, Registered Syrian Refugees
by UNHCR   UNHCR
Renewal of Registration Certificate
Target
Registered Syrian Refugees
by UNHCR   UNHCR