Water & Sanitation

Q&A

Q1: What do I do if the family’s septic tank is full?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
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You should contact the WASH service provider for your area that will facilitate finding a de-sludging contractor. Alternatively contact the local Municipality.

Locations: National
Q2: Who is responsible for my solid waste/garbage collection?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
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In Lebanon the local Municipality is responsible for garbage collection. If this is not happening your WASH service provide can help set up regular collections. You must ensure that your garbage is piled in a single safe location, agreed by the Municipality, for easy and quick collection.

If the Municipality is unable to help collect then your WASH service provider will be able to support your community to dispose of the solid waste safely by providing training and materials.

Locations: National
Q3: Who should I contact if I have no toilet?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
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You should contact your WASH service provider in the community, a Community WASH volunteer or a WASH committee.

Locations: National
Q4: What is the role of my hygiene promotion volunteer?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
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The hygiene promotion or community WASH volunteer is a focal point between your community and the WASH agency in charge, the WASH service provider.Your hygiene promotion or community WASH volunteer is responsible to report issues related to WASH in your community and to assist the WASH agency with hygiene awareness raising exercises, monitoring of activities and ensuring that the community stays environmentally safe. Your hygiene promotion or community WASH volunteer is responsible to report issues related to WASH in your community and to assist the WASH agency with hygiene awareness raising exercises, monitoring of activities and ensuring that the community stays environmentally safe.

Locations: National
Q5: Can anyone be a hygiene promotion volunteer?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
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Volunteers should:

  • Live in the IS/ CS and use the WASH facilities
  • Have sufficient time to spend representing and mobilizing the community
  • Be trusted by community
  • Not plan to move on in the next couple of months
  • Be representative of different groups/ WASH facility users (including women and vulnerable groups).
  • Dynamic, active, motivated and able to motivate others
  • Dependable and approachable
  • Communicate effectively with their community and the WASH service provider,
  • Have the required technical skills for the position ie. Maintenance or HP depending on the specifications of the volunteer position
  • Be willing to volunteer for a certain period
  • Be a good role model.
Locations: National
Q6: Is hygiene promotion only giving information to beneficiaries through structured sessions?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
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Hygiene Promotion is more than giving messages on healthy behaviours to beneficiaries:

Participatory methods that focus on interaction with the affected community are often the most successful in achieving changes in practice. However, there is a trade-off between outreach and effectiveness and the more participatory approaches are often time consuming and labour intensive whereas the dissemination of messages via the mass media will reach more people, more quickly, but may be less effective in achieving the desired outcomes.

Locations: National
Q7: How do I avoid diarrhea?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
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WASH your hands with soap and water at critical times – before eating or preparing food, before feeding babies and infants, after using the toilet or contact with feces.

Locations: National
Q8: What do I do if my child has diarrhea?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
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Ensure your child is getting plenty of fluids to remain hydrated. A child with diarrhea should receive oral rehydration salts (ORS). This can be made at home or bought at a local pharmacy.

Don’t stop breastfeeding your baby if they have diarrhea. Breastfeeding is the best way to keep your baby hydrated. Contact your nearest available medical centre.

Locations: National
Q9: What is WASH?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
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Water, Sanitation and Hygiene (WASH) is the support provided to populations in distress, including water supply, sanitation facilities and hygiene promotion. WASH activities aim to reduce the spread of infectious diseases, such as diarrhea or other diseases relating to water sanitation and poor hygienic conditions or practices.

Locations: National
Q10: What are the characteristics of the water supply?
Applies to: Registered Syrian Refugees, Non Registered Syrians, Palestine Refugees from Syria, Host Communities, Lebanese Returnees
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Water supply should be:

  • Available and accessible to all
  • Provide an adequate amount for you and your family
  • Be located in a safe place

Local conditions affect the amount of water that can be made available and WASH agencies should provide you with information about availabilities and possibilities

Locations: National

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